Sales and Project Development (15-20 hours/week):
● Direct sales, ordering, and customer service for our products and services: Structural Straw Panel Sales, Casitas Sales, and other sales support as needed or requested.
● Respond to inquiries via email, phone, or social media; initial vetting of project and client alignment
● Track all inquiries and sales processes via online sales tools
● Communicate clearly about high-performance design, materials, and systems with clients, vendors, and trade partners (On-job training and educational opportunities available)
● Communicate clearly about the benefits of low-toxicity and plant-based materials and the role those play in human and ecosystem health and reversing climate change
● Demonstrate good speaking and people skills, and attend events and trade shows to promote New Frameworks’ products and services
● Connect prospective clients with the appropriate team members in service of closing the sale
● Assist with the estimating and planning process for developing projects, as needed
● Coordinate with the Production Management team on company capacity and overall company schedule
● Manage sales and project development processes until ready to hand off to the Production Management team
Customer Account Management (15-20 hours/week):
● Work closely with the Production Lead to ensure all projects are done on time, on budget, and to the client’s satisfaction
● Responsible for Client relations & communications for the project
● Create and maintain all work agreements and contracts with the Client
● Communicate and set project schedule expectations with the client, with information from the Build Production Manager
● Administer any change order process
Cooperative Member Responsibilities (1-5 hours/week):
● Participate regularly in quarterly All-Company Meetings and committees to help steer direction of the company
● Participate actively in interdependent, team-focused company culture.
● Have a passion for being an owner in a worker-owner cooperative design/build company.
